What is the lead time and how far in advance should I order?
The production time can be found on the product detail page. Each product has a different production cycle, which may be extended for particularly large orders - please contact us for details. Generally, products ship within the stated time, but we recommend placing your order as early as possible.
Single-colour printing and multi-colour printing
The range includes both single-colour and multi-colour printed products. Products marked as single-colour printing can only be printed in one colour (Pantone colours available); for products marked as colour printing, you can print images, text or logos in any colour you like.
Can I request a sample?
Open the product detail page and click on the "Quantity" section. If "One sample" is displayed, you can design and order directly; if no sample option is shown, the product is a super-value bulk-order item (e.g. pens, folders, advertising fans) that can only be produced as a full set and cannot be split.
What does the packaging look like?
It depends. If you choose a small-batch package product (marked on the detail page), each product comes in its own premium packaging;
if you choose a super-value bulk-order product, the packaging is simple - some items are packed as a whole (pens, notebooks, etc.), while others come in individual transparent bags (USB drives, cables, etc.).
If you have special packaging requirements, please contact us.
Can I choose different sizes for apparel package products?
Yes. For apparel products (including women's, men's and children's wear), each set can only have one colour and one design, but there is no limit on sizes. If you would like to order this type of product, please let us know how many pieces of each size you need in the package.
What if I want to order a quantity outside the package size, e.g. 25 ceramic mugs when one set is 20?
It depends. If you choose a small-batch package product (marked on the detail page), e.g. ceramic mugs, simply click "Don't see the quantity you want?" on the page, enter your desired quantity in the pop-up, and the system will generate a plan that you can add directly to your cart;
if you choose a super-value bulk-order product, e.g. pens with a minimum order of 100, simply type the quantity you want in the quantity field and press Enter - the page will calculate the total, and you can design and order directly.